Shipping/Delivery Policy
Shipping:
Currently our suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.
Since the shipping methods are set up by the suppliers, you are advised to directly contact the supplier for more shipping information. To contact the supplier, please email us your country of origin and your questions at info@thathat.co.
Shipping and Delivery are broken down into two parts:
1. Order processing time could take anywhere from 1-4 business days. This is based on processing orders through your credit card company. International credit card charges are verified by bank which might take up to 7 days.
2. Once the order is process, we will ship out your product immediately. It might take up to 15-30 days in transit to get order delivered. It might take shorter time if our products have stated shipping date between 5-7 days.
Once the product is shipped, we will notify you immediately.
If you do not receive any notification within 30 days, please email us so that we can provide an alternative option or process a refund for you.
We cannot change shipping address once the order is processed.
Some countries may impose tariffs based on the product you have purchased. We cannot control any traffic nor we can provide any pricing for traffic ahead of time for each country. We are responsible paying any duty fees, tariffs, taxes for your order separate that what is in our thathat.co website. We do not include any international tariff prices included with the product(s).
Please contact us if you have more questions.